Palm Jumeirah, Dubai, UAE (December 21, 2023) – The Retreat Palm Dubai MGallery by Sofitel, a sanctuary of wellness and hospitality on the iconic Palm Jumeirah, recently hosted a valuable training session in collaboration with the Dubai Police Department.

The event, attended by around 40-50 participants, including dedicated officers from the Criminal Investigation Department (CID), Ambulance Services, and Tourism Police, focused on strengthening communication and collaboration between the hotel and police on vital security practices within the hotel premises.

The comprehensive session covered a range of essential topics, including:

• General security protocols for hotels: Participants gained insights into security best practices, emergency response procedures, and proactive measures to prevent incidents.
• Efficient communication channels: The training emphasized the importance of clear and timely communication between hotel staff and law enforcement, ensuring swift and effective responses to any situation.
• Approaching the police for different scenarios: Detailed guidelines were provided on how hotel staff should engage with the police in various situations, ranging from suspicious activity to medical emergencies.

Mr. Samir Arora, General Manager of The Retreat Palm Dubai MGallery by Sofitel, stated, "The safety and well-being of our guests and staff are our top priorities. This initiative signifies our commitment to fostering a strong partnership with the Dubai Police Department and establishing robust security protocols within our resort. We are confident that the knowledge and communication channels established through this training will further enhance our security measures and create a more secure and convenient environment for everyone."

This collaborative event marks a significant step in solidifying the strong relationship between The Retreat Palm Dubai MGallery by Sofitel and the Dubai Police Department. By actively engaging in open communication and training sessions, both parties can ensure the highest standards of security and contribute to the overall safety of Dubai's tourism sector.

The Retreat Palm Dubai MGallery by Sofitel remains dedicated to providing its guests with an unparalleled experience of comfort, tranquility, and well-being. This collaboration with the Dubai Police Department further underscores the resort's commitment to its guests' safety and security, allowing them to relax and enjoy their stay with complete peace of mind.